Contact Us
How Can We Assist You?
Thank you for visiting FEDHILORA™.
Whether you need help before placing an order or require assistance after your purchase, our customer support team is available to help with general store-related questions.
You may contact us regarding:
-
Product information and availability
-
Order status and order details
-
Shipping and delivery questions
-
Returns or refund requests
-
Payment-related inquiries
-
Website or account assistance
-
Other questions about shopping at FEDHILORA™
For the most efficient assistance, please provide clear details about your request when contacting us.
Customer Support
Email is recommended for order-related inquiries because it allows you to include your order number, product details, photos, or other useful information.
Phone
+86 13669556196
Customers may also contact our customer service team by phone for general assistance.
International calling charges may apply depending on your carrier and location.
Business Address
Shenzhen Zhixia Shell Technology Co., Ltd.
Room 907, Wan Hui Building
No. 4001 Longgang Avenue (Longgang Section)
Pingnan Community, Longgang Subdistrict
Longgang District, Shenzhen
China
Please contact our customer support team before sending any return package to this address.
A return should only be sent after receiving the appropriate return instructions. Packages sent without prior authorization may not be processed correctly.
For Faster Order Assistance
If your inquiry concerns an existing purchase, please include as much relevant information as possible, such as:
Order Number
The order number shown in your confirmation email.
Name Used for the Order
This helps us identify the correct purchase.
Email Address Used at Checkout
Please use the same email address associated with your order whenever possible.
Reason for Contacting Us
Briefly explain whether your inquiry concerns delivery, a product, cancellation, return, refund, or another issue.
Supporting Photos or Information
If your inquiry involves a damaged, incorrect, or incomplete item, relevant photos may help us review the matter more efficiently.
Returns & Refund Questions
Before returning an item, please review our Return & Refund Policy and contact us at:
Our team will provide applicable instructions based on your order and request.
Please do not send merchandise back without first contacting customer support.
Shipping Questions
For delivery-related questions, please include your order number and any relevant tracking information.
If your tracking information has not updated, your parcel appears delayed, or you believe there may be an issue with your delivery, contact our support team so the available order information can be reviewed.
Business Information
For transparency, the business responsible for operating this website is identified below.
Brand / Trademark: FEDHILORA™
Primary Domain: fedhilo.com
Owner: ChenChubiao
Legal Company Name:
Shenzhen Zhixia Shell Technology Co., Ltd.
Business Address:
Room 907, Wan Hui Building, No. 4001 Longgang Avenue (Longgang Section), Pingnan Community, Longgang Subdistrict, Longgang District, Shenzhen, China
Customer Support Email:
service@fedhilo.com
Customer Service Phone:
+86 13669556196
FEDHILORA™ is owned and operated by Shenzhen Zhixia Shell Technology Co., Ltd.
Stay in Touch
We value clear communication throughout the shopping process.
If you have a question about a product, an active order, delivery, or after-sales support, please contact us using the information listed on this page.
FEDHILORA™
fedhilo.com
service@fedhilo.com
+86 13669556196
We appreciate your interest in FEDHILORA™ and look forward to assisting you.