Privacy & Data Protection Policy

Last Updated: September 22, 2026

At FEDHILORA™, we respect the privacy of our customers and website visitors.

This Privacy & Data Protection Policy explains how information may be collected, used, disclosed, stored, and otherwise processed when you visit fedhilo.com, communicate with us, create an account, place an order, or use other services available through our website.

FEDHILORA™ is owned and operated by Shenzhen Zhixia Shell Technology Co., Ltd.

By accessing or using our website, you acknowledge the data practices described in this policy.

1. Who Is Responsible for Your Information?

The business responsible for operating FEDHILORA™ and handling personal information collected through this website is:

Brand / Trademark: FEDHILORA™
Website: fedhilo.com
Owner: ChenChubiao

Legal Company Name:
Shenzhen Zhixia Shell Technology Co., Ltd.

Business Address:
Room 907, Wan Hui Building, No. 4001 Longgang Avenue (Longgang Section), Pingnan Community, Longgang Subdistrict, Longgang District, Shenzhen, China

Customer Support Email:
service@fedhilo.com

Customer Service Phone:
+86 13669556196

If you have questions about how your personal information is handled, you may contact us using the details above.

2. Information We May Collect

The type of information we collect depends on how you interact with FEDHILORA™.

Information You Give Us Directly

When you place an order, create an account, contact customer service, subscribe to communications, or otherwise interact with our website, you may provide information such as:

Full name
Email address
Telephone number
Shipping address
Billing address
Account information
Order and purchase history
Product preferences
Messages sent to customer support
Return or refund information
Information you voluntarily submit through website forms

Please provide only information that is accurate and necessary for your request.

Order & Transaction Information

When you purchase through fedhilo.com, we may process information related to:

Products purchased
Order number
Order value
Transaction status
Selected payment method
Shipping destination
Delivery information
Refund or cancellation status

Payment credentials are generally handled by the applicable payment processor or payment service provider.

FEDHILORA™ does not require customers to send complete credit card numbers, CVV codes, payment passwords, or similar sensitive payment credentials through customer service communications.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically by our website systems or service providers.

This may include:

IP address
Browser type
Device type
Operating system
Language preference
Approximate location derived from technical information
Pages viewed
Referral source
Date and time of visits
Website interactions
Shopping cart activity
Cookie identifiers
Other diagnostic or usage information

This information helps us operate, secure, analyze, and improve the website.

3. Why We Use Personal Information

We use personal information only where reasonably necessary for legitimate business and customer-service purposes.

Order Fulfillment

Information may be used to:

Confirm your order
Process transactions
Arrange shipment and delivery
Provide tracking information
Manage cancellations
Handle returns and refunds
Resolve order-related issues

Customer Service

We may use your information to:

Respond to questions
Verify order information
Assist with delivery issues
Review product concerns
Handle return or refund requests
Communicate about your account or purchase

Website Operation & Improvement

Technical and usage information may help us:

Maintain website functionality
Understand how customers use our store
Improve navigation and usability
Diagnose technical problems
Evaluate website performance
Develop or improve products and services

Security & Fraud Prevention

Information may also be processed to:

Detect suspicious transactions
Prevent unauthorized activity
Protect customer accounts
Reduce fraud and abuse
Maintain website security
Enforce applicable store policies

Marketing Communications

If you have provided consent where required, we may send communications about:

New products
Store announcements
Promotions
Special offers
Other FEDHILORA™ updates

You may unsubscribe from marketing communications at any time using the unsubscribe option included in applicable promotional emails.

Transactional communications related to an active order may still be sent when necessary.

4. How Payment Information Is Handled

Payments made through FEDHILORA™ may be processed by third-party payment service providers.

Depending on your selected payment method, these providers may process information such as:

Cardholder name
Payment card information
Billing information
Transaction amount
Payment authorization data

Such information is handled according to the applicable payment provider's own privacy and security practices.

We do not recommend sending sensitive payment credentials through email, telephone messages, or other unsecured channels.

5. When Information May Be Shared

FEDHILORA™ does not share personal information indiscriminately.

However, certain information may need to be provided to third parties that perform services necessary to operate our online store.

These parties may include:

Payment Providers

To process and authorize customer payments.

Shipping & Logistics Providers

To prepare, transport, track, and deliver orders.

Website & Hosting Providers

To host, maintain, secure, and support our online store.

Analytics Providers

To help us understand website usage and improve performance.

Marketing & Advertising Providers

Where permitted, to measure campaigns or deliver relevant advertising.

Customer Service Providers

Where necessary to assist with customer communications or support operations.

Service providers are expected to process information only for appropriate service-related purposes and according to their own contractual and legal obligations.

6. Advertising & Analytics Technologies

Our website may use third-party analytics, advertising, or measurement technologies.

Depending on the tools enabled on our website, these may include services provided by platforms such as:

Google
Meta platforms, including Facebook and Instagram
Other analytics or advertising technology providers

These third parties may use cookies, pixels, device identifiers, or similar technologies according to their own privacy policies.

The presence and availability of specific technologies may change as our website systems and marketing activities evolve.

7. Cookies & Similar Technologies

Cookies are small data files that websites may store on your browser or device.

FEDHILORA™ may use cookies and related technologies to help operate and improve fedhilo.com.

Essential Cookies

These may support functions such as:

Shopping carts
Checkout
Account login
Security
Session management
Website preferences

Performance & Analytics Cookies

These may help us understand:

Page visits
Website traffic
Navigation patterns
Technical performance
Customer interactions

Advertising Cookies

Where enabled and legally permitted, these technologies may help measure advertising performance or provide more relevant marketing.

You may be able to control certain cookies through your browser settings or other consent tools made available on the website.

Disabling certain cookies may affect website functionality.

8. How We Protect Information

We take reasonable administrative, technical, and organizational measures intended to protect personal information against:

Unauthorized access
Improper disclosure
Accidental loss
Misuse
Alteration
Destruction

Our website and relevant service providers may use security measures such as encrypted connections, access controls, transaction monitoring, and other security technologies.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers should also protect their own account credentials and avoid sharing passwords or sensitive payment information with unauthorized persons.

9. How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including where needed to:

Complete orders
Provide customer service
Maintain transaction records
Resolve disputes
Prevent fraud
Meet accounting requirements
Satisfy applicable legal or regulatory obligations

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. Your Privacy Choices & Rights

Depending on where you live, applicable privacy laws may provide certain rights concerning your personal information.

Subject to applicable law, these rights may include the ability to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how data is used
Object to or restrict certain processing
Withdraw previously provided consent
Opt out of certain marketing communications
Request a portable copy of eligible information
Exercise other rights available under applicable privacy law

Some requests may be subject to legal limitations or verification requirements.

To submit a privacy-related request, contact:

service@fedhilo.com

Please provide enough information for us to identify and respond to your request. We may need to verify your identity before processing certain requests.

11. Marketing Preferences

If you subscribe to promotional emails from FEDHILORA™, you may unsubscribe at any time by:

Using the unsubscribe link contained in an applicable marketing email, or
Contacting us at service@fedhilo.com

Unsubscribing from promotional messages does not necessarily prevent us from sending non-promotional communications required to complete or support your order.

12. Third-Party Websites

fedhilo.com may occasionally contain links to websites, platforms, or services operated by third parties.

Once you leave our website, the privacy practices of those third parties are governed by their own policies.

FEDHILORA™ does not control the content, security, data collection practices, or privacy policies of independently operated third-party websites.

We recommend reviewing the privacy notice of any external website before providing personal information.

13. International Data Processing

Because FEDHILORA™ operates an online store and may work with service providers located in different countries or regions, information may be processed or stored outside the country in which you reside.

Where applicable, we seek to work with service providers that maintain appropriate measures for handling personal information.

Privacy laws and data protection requirements may differ between jurisdictions.

14. Children's Privacy

FEDHILORA™ is intended for general consumer shopping and is not designed specifically for children.

We do not knowingly seek to collect personal information from children where such collection would violate applicable law.

If a parent or legal guardian believes that a child has submitted personal information to us improperly, please contact:

service@fedhilo.com

We will review the request and take appropriate action where required.

15. Legal & Compliance Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to valid legal requests
Protect our legal rights
Protect customers or other persons
Investigate suspected fraud
Enforce our website terms or policies
Prevent security threats or unlawful activity

Where legally permitted, we seek to limit disclosure to information reasonably necessary for the relevant purpose.

16. Business Changes

If Shenzhen Zhixia Shell Technology Co., Ltd. undergoes a restructuring, merger, acquisition, financing transaction, sale of assets, or similar business event, relevant information may be transferred as part of that transaction where legally permitted.

Any subsequent handling of personal information remains subject to applicable data-protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy & Data Protection Policy when our:

Business practices change
Website functionality changes
Service providers change
Legal requirements change
Data-processing activities evolve

When revisions are made, the updated version will be published on this page and the Last Updated date will be revised.

We encourage customers to review this page periodically.

18. Contact FEDHILORA™

If you have questions about this Privacy Policy, our privacy practices, or a request involving your personal information, please contact us.

FEDHILORA™