Last Updated: September 22, 2026

Welcome to FEDHILORA™.

These Website Use Terms (“Use Terms”) govern your access to and use of fedhilo.com, including its webpages, content, account features, customer-service functions, shopping tools, and other services made available through the website (collectively, the “Site”).

The Site is operated by Shenzhen Zhixia Shell Technology Co., Ltd., doing business through the FEDHILORA™ brand.

Throughout these Use Terms, the words “FEDHILORA™,” “we,” “us,” and “our” refer to Shenzhen Zhixia Shell Technology Co., Ltd.

By accessing or using the Site, you acknowledge that you have read and agree to these Use Terms together with other applicable policies published on fedhilo.com.

If you do not agree with these Use Terms, please discontinue use of the Site.

1. Business Identification

FEDHILORA™ provides the following information for business transparency:

Brand / Trademark: FEDHILORA™
Primary Domain: fedhilo.com
Owner: ChenChubiao

Legal Company Name:
Shenzhen Zhixia Shell Technology Co., Ltd.

Business Address:
Room 907, Wan Hui Building, No. 4001 Longgang Avenue (Longgang Section), Pingnan Community, Longgang Subdistrict, Longgang District, Shenzhen, China

Customer Support Email:
service@fedhilo.com

Customer Service Phone:
+86 13669556196

FEDHILORA™ is owned and operated by Shenzhen Zhixia Shell Technology Co., Ltd.

2. Related Store Policies

Your use of fedhilo.com may also be governed by other policies displayed on the Site, including our:

• Privacy & Data Protection Policy

• Payment & Checkout Information

• Shipping & Delivery Policy

• Returns, Refunds & Exchanges Policy

• Website Terms & Conditions

These documents should be read together where relevant.

If a specific product, promotion, or service is subject to additional terms, those additional terms may also apply.

Mandatory consumer-protection laws will prevail where they provide rights that cannot legally be waived.

3. Accurate Information

When using our Site, placing an order, creating an account, or communicating with us, you agree to provide information that is reasonably accurate, current, and complete.

This may include:

• Name

• Email address

• Telephone number

• Shipping address

• Billing details

• Order information

• Account information

You are responsible for correcting information if you become aware that it is inaccurate.

Incorrect customer-supplied information may affect payment verification, fulfillment, or delivery.

4. Privacy & Personal Information

Personal information collected through fedhilo.com is handled according to our Privacy & Data Protection Policy.

Depending on how you use the Site, we may process information for purposes including:

• Order fulfillment

• Payment processing

• Customer service

• Shipping

• Account operation

• Fraud prevention

• Website analytics

• Marketing where legally permitted

You should review our Privacy Policy before submitting personal information through the Site.

Privacy-related requests may be sent to:

service@fedhilo.com

5. Permission to Use the Site

FEDHILORA™ grants you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Site for lawful personal shopping and informational purposes.

You may view and, where reasonably necessary, save or print Site content for personal and non-commercial use.

This permission does not transfer ownership of any FEDHILORA™ intellectual property to you.

6. Site Content & Intellectual Property

Unless otherwise stated, content available through fedhilo.com may be owned by, licensed to, or lawfully used by Shenzhen Zhixia Shell Technology Co., Ltd.

Protected content may include:

• FEDHILORA™ branding

• Logos

• Product names

• Product photography

• Graphics

• Page layouts

• Text

• Videos

• Icons

• Illustrations

• Design elements

• Software

• Website code

• Other original content

Such materials may be protected under applicable copyright, trademark, design, and other intellectual-property laws.

7. Restrictions on Site Content

Unless we provide written permission, you may not use Site content to:

• Operate a competing commercial service

• Republish substantial portions of the Site

• Sell, license, or commercially distribute our content

• Remove ownership or copyright notices

• Misrepresent yourself as FEDHILORA™

• Create unauthorized derivative commercial works

• Use our branding in a misleading manner

• Frame or reproduce substantial Site content on another website

• Use protected FEDHILORA™ content in hidden metadata to mislead customers

Ordinary sharing of publicly available product links is not prohibited.

8. Automated Access & Data Extraction

You must not use software, automated tools, bots, scripts, crawlers, scraping technology, or similar methods in a way that:

• Places an unreasonable load on the Site

• Circumvents security controls

• Collects personal information unlawfully

• Extracts proprietary commercial data without authorization

• Disrupts normal Site functionality

• Attempts unauthorized access to internal systems

Search engines and other legitimate services may access publicly available information in accordance with accepted technical standards where authorized by our website configuration.

9. Security & Unauthorized Access

You must not attempt to:

• Bypass Site security measures

• Gain unauthorized access to accounts

• Probe or test vulnerabilities without authorization

• Introduce malware

• Upload viruses

• Interfere with servers or networks

• Manipulate checkout functions

• Access restricted Site areas

• Obtain another customer's information

We may restrict access where reasonably necessary to protect the Site, customers, or our systems.

10. Customer Accounts

If fedhilo.com allows customer accounts, you are responsible for safeguarding your account information and password.

You should not knowingly provide account access to unauthorized third parties.

If you believe your account has been compromised, contact:

service@fedhilo.com

We may temporarily limit account access where there is a reasonable security or fraud concern.

11. Customer-Submitted Content

Certain areas of our Site may allow customers to submit content, including:

• Product reviews

• Ratings

• Comments

• Photographs

• Suggestions

• Feedback

• Questions

You remain responsible for any content you submit.

12. Unacceptable User Content

You must not knowingly submit content that:

• Violates applicable law

• Infringes intellectual-property rights

• Contains malware

• Is intentionally fraudulent

• Impersonates another person

• Contains personal information you have no right to disclose

• Is unlawfully threatening or harassing

• Is unlawfully defamatory

• Encourages illegal activity

• Attempts to manipulate or disrupt the Site

We may decline to publish or may remove content that reasonably violates these rules.

13. Permission to Display Submitted Content

If you voluntarily submit content intended for publication, such as a product review or customer photograph, you grant FEDHILORA™ a non-exclusive right to use, reproduce, display, format, and publish that content for purposes reasonably connected with:

• Operating the Site

• Displaying customer reviews

• Promoting relevant products

• Improving our services

This permission does not transfer ownership of your unrelated intellectual property to us.

Personal information contained in submissions remains subject to our Privacy Policy.

14. Feedback & Suggestions

You may voluntarily send feedback, ideas, or suggestions about our products or Site.

Where you submit general feedback without requesting confidentiality, we may use it to improve our products, services, or Site.

Please do not submit confidential business information or material you do not have the right to provide.

15. External Websites

fedhilo.com may contain links to websites operated by independent third parties.

These may include:

• Payment providers

• Delivery services

• Social platforms

• Analytics providers

• Other external services

Third-party websites are governed by their own policies and terms.

A link from FEDHILORA™ does not necessarily mean we endorse all content or services available through that third party.

16. Third-Party Services

Some functionality on our Site may depend on third-party platforms.

For example, independent service providers may assist with:

• Payment processing

• Website hosting

• Order fulfillment

• Shipping

• Fraud screening

• Analytics

• Advertising

• Customer communications

Your interaction with those providers may be subject to their own terms and privacy policies.

17. Electronic Communications

When you place an order, contact us electronically, or create an account, you may receive communications from us electronically.

These may include:

• Order confirmations

• Payment notifications

• Shipping updates

• Customer-service responses

• Policy notices

• Account notifications

• Marketing communications where authorized

Electronic communications may be delivered by email, Site notice, or another appropriate method.

Marketing preferences can be managed as described in our Privacy Policy.

18. Product & Website Information

We make reasonable efforts to keep Site information current.

However, occasional inaccuracies may occur in:

• Product descriptions

• Dimensions

• Colors

• Availability

• Pricing

• Promotional details

• Images

• Technical information

• Shipping estimates

We may correct errors when discovered.

If an error materially affects an existing order, we will take reasonable steps to resolve the matter.

19. Product Appearance

The appearance of products displayed on screens may vary slightly from physical products because of:

• Display settings

• Screen calibration

• Lighting

• Photography

• Material variation

• Manufacturing tolerances

Reasonable visual differences do not automatically mean a product is defective.

This does not limit rights available for products that are materially different from their descriptions.

20. Orders & Purchases

Purchases made through fedhilo.com are also governed by our applicable checkout, shipping, and return policies.

Before placing an order, you should review:

• Product selection

• Product variation

• Quantity

• Delivery address

• Shipping method

• Price

• Discount

• Final payable amount

An order may be subject to payment authorization, inventory confirmation, security screening, and fulfillment review.

21. Access to the Site

You are responsible for obtaining the internet connection, device, software, and other services required to access fedhilo.com.

Your internet or mobile provider may charge fees independently of FEDHILORA™.

We do not control such charges.

22. Website Availability

We aim to keep fedhilo.com operational and accessible.

However, temporary interruption may occur because of:

• Maintenance

• Updates

• Hosting failures

• Security events

• Network outages

• Technical problems

• Events outside our reasonable control

We do not guarantee that the Site will always operate without interruption.

23. Security of Internet Communications

We take reasonable measures to protect our Site and customer information.

However, no internet transmission, computer system, or data-storage method can be guaranteed to be completely secure.

Customers should use reasonable precautions when accessing the Site and should not send sensitive payment credentials through unsecured communication channels.

24. No Absolute Technical Warranty

To the extent permitted by applicable law, fedhilo.com is provided on an “as available” basis.

We do not guarantee that:

• Every Site function will always be available

• Every technical error will be immediately corrected

• Every browser or device will display all features identically

• The Site will always be free from interruption

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Zhixia Shell Technology Co., Ltd. will not be responsible for indirect, incidental, or consequential losses arising solely from use of the Site where such liability may legally be limited.

Nothing in these Use Terms excludes or limits liability where exclusion would be unlawful.

This includes mandatory rights relating to:

• Consumer protection

• Defective products

• Fraud

• Personal injury

• Other liability that cannot legally be excluded

26. Customer Misuse

FEDHILORA™ is not responsible for loss caused solely by:

• Deliberate misuse of the Site

• Unauthorized access by a customer

• Illegal activity

• Intentional circumvention of security features

• Use of products contrary to clearly provided instructions

This provision applies only to the extent permitted by law.

27. Responsibility for Unlawful Conduct

Where permitted by applicable law, a user may be responsible for losses resulting from their intentional unlawful activity, fraud, unauthorized system access, or serious violation of these Use Terms.

This section does not create liability beyond what applicable law permits.

28. Suspension or Restriction

We may suspend or restrict access to the Site where reasonably necessary because of:

• Fraud

• Security concerns

• Illegal activity

• Repeated abuse

• Unauthorized system access

• Material violations of these Use Terms

Any restriction will not eliminate obligations relating to valid orders placed before restriction.

29. Trademarks

FEDHILORA™ and associated branding may be protected trademarks or commercial identifiers.

You may not use FEDHILORA™ branding in a way that falsely suggests:

• Sponsorship

• Partnership

• Authorization

• Ownership

• Endorsement

Nothing on the Site grants a commercial trademark license unless expressly stated.

30. Copyright & Intellectual Property Complaints

FEDHILORA™ respects legitimate intellectual-property rights.

If you believe material displayed on fedhilo.com infringes a copyright, trademark, or another intellectual-property right, contact:

service@fedhilo.com

Please provide enough information for us to review the request, including where reasonably applicable:

• Your name and contact details

• Identification of the protected work

• Identification of the disputed material

• The location of the material on our Site

• An explanation of your claimed rights

• A statement that the information supplied is accurate

• Evidence that you are the rights holder or authorized representative

We may request additional information where reasonably necessary.

31. Content Moderation

Where customers can publicly post content, FEDHILORA™ may review, moderate, decline, or remove material where reasonably necessary.

We are not required to pre-screen every submission before publication.

If you identify content that appears unlawful or infringes your rights, contact us so that we may review it.

32. Force Majeure

FEDHILORA™ will not be responsible for delay or failure caused by circumstances outside our reasonable control, subject to applicable consumer law.

Such circumstances may include:

• Natural disasters

• Severe weather

• War or civil disturbance

• Government restrictions

• Public-health emergencies

• Transportation disruption

• Major network outages

• Customs interruption

• Labor disruption

• Other comparable events beyond reasonable control

Where performance becomes possible again, we will resume affected obligations as reasonably practicable.

33. Shipping Risk & Consumer Rights

Orders shipped through FEDHILORA™ may be transported by independent carriers.

Responsibility for loss or damage during transportation will be determined according to:

• Applicable consumer law

• The circumstances of the shipment

• The relevant Shipping & Delivery Policy

Nothing in these Use Terms is intended to transfer risk to a consumer earlier than applicable law permits.

34. Dispute Resolution

If a concern arises relating to fedhilo.com or an order, we encourage customers to contact our support team first.

Email: service@fedhilo.com

We will make reasonable efforts to review and address legitimate concerns.

If a dispute cannot be resolved through customer support, it may be submitted to a court, tribunal, arbitration body, or other competent authority having lawful jurisdiction over the dispute.

We do not use these Use Terms to remove mandatory dispute-resolution or consumer rights available under applicable law.

35. Applicable Law

These Use Terms will be interpreted under the laws applicable to the relevant relationship between FEDHILORA™ and the user.

Because customers may access fedhilo.com from different countries and regions, mandatory laws in a customer's jurisdiction may also apply.

Nothing in these Use Terms is intended to deprive a customer of legal protections that cannot be waived.

36. Severability

If any part of these Use Terms is determined by a competent authority to be invalid or unenforceable, that provision will be limited or separated to the extent necessary.

The remaining provisions will continue to apply where legally permitted.

37. No Waiver

If we do not immediately enforce a provision of these Use Terms, that does not automatically mean that we permanently waive the right to enforce it.

Any waiver will apply only to the extent legally valid.

38. Continuing Obligations

Provisions that by their nature should continue after use of the Site ends may remain effective.

These may include provisions concerning:

• Intellectual property

• Submitted content

• Legal responsibility

• Dispute handling

• Privacy

• Other continuing obligations

39. Assignment

You may not transfer rights or obligations under these Use Terms where such transfer would materially affect FEDHILORA™ without applicable authorization.

We may transfer our rights or obligations as part of a legitimate:

• Corporate restructuring

• Merger

• Acquisition

• Business transfer

• Sale of relevant assets

Such transfers remain subject to applicable law and customer rights.

40. Updates to These Use Terms

We may revise these Use Terms periodically to reflect changes in:

• Website functionality

• Business practices

• Technology

• Services

• Applicable laws

• Security requirements

The current version will be published on fedhilo.com with an updated revision date.

Continued use of the Site after an update means the updated terms may apply to subsequent use, subject to applicable law.

Material changes will not be applied retroactively where doing so would be unlawful.

41. Entire Agreement

These Use Terms, together with applicable FEDHILORA™ policies and any additional terms clearly presented for a particular service or transaction, form the general agreement governing use of fedhilo.com.

If additional terms specifically applicable to a service conflict with these general Use Terms, the more specific terms may apply to that service, provided they comply with applicable law.

42. No Third-Party Beneficiary

Unless expressly stated otherwise or required by applicable law, these Use Terms are intended to govern the relationship between the Site user and FEDHILORA™.

They do not automatically create enforceable rights for unrelated third parties.

43. Contact FEDHILORA™

If you have questions about these Website Use Terms, Site functionality, intellectual property, or your use of fedhilo.com, contact us using the information below.

FEDHILORA™

Legal Company Name:
Shenzhen Zhixia Shell Technology Co., Ltd.

Owner:
ChenChubiao

Primary Website:
fedhilo.com

Business Address:
Room 907, Wan Hui Building, No. 4001 Longgang Avenue (Longgang Section), Pingnan Community, Longgang Subdistrict, Longgang District, Shenzhen, China

Customer Support Email:
service@fedhilo.com

Customer Service Phone:
+86 13669556196

FEDHILORA™ is owned and operated by Shenzhen Zhixia Shell Technology Co., Ltd.

For order-related questions, please include your order number whenever possible.

For legal or intellectual-property inquiries, clearly identify the nature of your request so that it can be directed appropriately.

Clear Rules. Transparent Shopping.

These Website Use Terms are intended to provide clear expectations for customers and visitors using fedhilo.com while preserving the consumer protections that apply to individual transactions.

Thank you for visiting FEDHILORA™.